Are you ready to keep critical software systems running smoothly and make a real impact? Art Technology and Software India Pvt. Ltd. is seeking a talented Application Support Analyst to join our innovative team in Mira Road, Mumbai. This fully remote role offers a competitive salary of ₹7,00,000 to ₹12,00,000 per year, a start date of November 1, 2025, and the chance to work with cutting-edge technologies in a fast-paced environment. If you’re a problem-solver with a knack for technical analysis and excellent communication skills, this is your opportunity to shine!
About Art Technology and Software
At Art Technology and Software India Pvt. Ltd., we’re passionate about delivering innovative IT solutions that empower businesses worldwide. Based in Mira Road, Mumbai, our company has been a trusted partner for clients across industries, from finance to retail, for over a decade. Our mission is to create reliable, scalable software systems that drive efficiency and growth. As a member of our team, you’ll work in a collaborative, inclusive culture that values creativity, technical excellence, and continuous learning. With a focus on cutting-edge technologies and a commitment to employee growth, we offer a dynamic environment where your skills can thrive.
Our team of over 200 professionals in India works remotely and on-site, tackling complex challenges with a customer-first mindset. Whether it’s optimizing payment processing systems or ensuring seamless integration for enterprise applications, we pride ourselves on delivering solutions that make a difference. Joining us means becoming part of a supportive community that celebrates innovation and rewards dedication.
Job Responsibilities
As an Application Support Analyst, you’ll be the backbone of our software systems, ensuring they run like a well-oiled machine. Your role blends technical expertise with problem-solving and collaboration, working closely with stakeholders to maintain and optimize our applications. Here’s what you’ll do:
- Provide top-tier technical and application support to ensure smooth operation of our production environment, meeting high service delivery standards.
- Deliver 2nd- and 3rd-line support for middleware and integration systems, performing root cause analysis and fulfilling requests with precision.
- Enhance application monitoring, log mining, and performance tuning to keep systems running at their best.
- Identify opportunities to optimize resources across operations, 2nd-line, and 3rd-line support teams through collaboration and knowledge sharing.
- Create high-quality support documentation and diagrams on platforms like Wiki to empower the team.
- Investigate and prioritize support requests from business users, escalating to 3rd-line support or management when needed.
- Log all investigations and tasks comprehensively, keeping stakeholders informed on progress.
- Document and implement workarounds and revised procedures for Application Support and Operations teams.
- Ensure system availability through regular tasks, following up on exceptions promptly.
- Adhere to company policies on change control, security, auditing, release promotion, configuration, and incident management.
- Support software and configuration changes in the live environment, collaborating with project teams during releases.
- Work with operations to ensure smooth change implementation and update operational procedures.
Qualifications and Experience
We’re looking for a skilled professional who thrives in a fast-paced, 24/7 support environment. Here’s what you need to succeed:
Essential Qualifications
- 5+ years of experience as an Application or Production Support Analyst (or similar role).
- Hands-on experience in a Windows-based environment, including 1st/2nd-line support.
- Proficiency in writing and using Transact-SQL queries for database management.
- Experience supporting low-latency, high-volume applications, administering tools like OpsView (Nagios), MS SQL/Windows, XML, Splunk, or similar.
- Scripting/coding skills in Python or PowerShell.
- Bachelor’s degree in Information Systems, Computer Science, or a related technical discipline.
- Logical problem-solving skills and the ability to think creatively in high-pressure situations.
- Strong communication and interpersonal skills to work with technical and non-technical stakeholders.
- Excellent organizational skills and a knack for clear, effective communication.
Desirable Qualifications
- Experience with Oracle, .NET, firewalls, internet security, SOAP, HTML, Java Frameworks, or IIS Server.
- Background in the financial sector, especially payment processing or electronic point-of-sale/ATM systems.
- Familiarity with ITIL for service management.
- Experience in high-pressure environments where system performance directly impacts business outcomes.
Application Process
Ready to join our team? The application process is simple and straightforward. Submit your resume and a cover letter detailing your relevant experience to our careers portal at careers.arttechindia.com. Be sure to highlight your technical skills and any experience in application support or financial systems. All candidates will undergo credit and background checks as part of our secure environment. Applications close on October 15, 2025, with a start date of November 1, 2025. Don’t wait—apply today and take the next step in your career!
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